Changes and Errors
We do our best to achieve 100% accuracy, but occasionally mistakes occur. Pricing, product availability and offers are subject to change. We reserve the right to make changes without notice due to unforeseen errors or market factors including product discontinuation, typos, photographic or technical errors in online promotions. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.
Returns Policy
Aina Wellness anticipates that your purchase will meet your expectations of quality, function and design. If, however in the unfortunate situation where you may require an exchange, you must present proof of purchase to the store.
You can choose an exchange or refund if the item you purchased has a problem, such as, if the item:
- Has a problem that would have stopped someone from buying the item, if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed
- Aina Wellness may offer to repair, exchange or provide a gift card If the problem is not major. If it is not repaired in a reasonable time, you can choose a refund or replacement item.
Aina Wellness is not liable for any shipping or delays due to Covid 19 (including lockdown levels)
Online (Webstore) Purchases – If an Exchange or Refund is required
If you purchased an item online via https://ainawellness.com/ and upon delivery find that the item is unfortunately defective, damaged, has been sent incorrectly, or does not match the description to which it was advertised, we will organize a return pickup at Aina Wellness expense. We will ship the replacement item to you, at no charge.
In such circumstances, please contact our Webstore via contact@ainawellness.com where one of our friendly staff will contact you directly to discuss the best exchange process suitable for you.
Shipping Policy
We aim to dispatch stock items within 48 hours of receipt of your payment. You can typically expect to receive orders within 7 working days.
On occasions where a product may be temporarily out of stock, the customer will be contacted either by email and can either wait the extra delivery time or be offered a refund or exchange for a product that is in stock.
Costs vary depending upon parcel sizes and delivery areas. All shipping costs are based upon historical average costs and actual costs can be slightly larger or smaller than the amount charged.
Privacy Statement
Aina Wellness recognises that your privacy is very important to you. Providing your personal information is an act of trust that we take very seriously. Aina Wellness will not sell, trade, give or rent any information obtained from you to a third party.
We acknowledge that we may collect and store information about you as part of offering services on the website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principals in relation to the information you give to us about you.
- Collection
Aina wellness collects the personal data that you volunteer via the https://ainawellness.com/ website via forms or by email. This information will only be collected by lawful and fair means.
In order to register with the Aina Wellness website, we require some basic information about you. We also allow you to provide additional non-required information on registration and at other times. Only information marked as ‘required’ during registration is needed to use services on the website. This information is used for identification purposes and to contact you when necessary.
As you browse the Aina Wellness website, we may log the IP address of your computer, session details, and domain name to evaluate which parts of the website you visit and how long you stay there. We do not link your computer’s IP address with any other information you have submitted to us. While a Aina Wellness user’s session may be tracked, all users remain anonymous when tracked.
IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the website, pages viewed, and to help diagnose problems with our servers.
- Use and disclosure
Aina Wellness requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.
By choosing to write a comment or customer review, you have consented to the use of this information in future, for reproductions used in advertising by Aina Wellness, except where you have specified for us not to disclose this information.
- Data quality
Aina Wellness will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.
- Data security
Aina Wellness will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times. Aina Wellness will limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees and data processors are obliged to respect the confidentiality of clients and website visitors personal data. Aina Wellness will reinforce with other employees the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.
Our website has policies, rules and measures in place to protect the visitor’s personal data from:
- Unauthorized access
- Improper use
- Alteration
- Unlawful or accidental destruction
- Accidental loss
- Transparency
Aina Wellness will be honest and open with you about the type of personal information that is collected about you and the actual use of any such information. By giving out your personal information, or filling in the entry or application form, or writing a customer review, you have consented to the use of this information in future, for marketing campaigns that Aina Wellness feels you may be interested in.
- Access and correction
If you provide us with satisfactory personal identification, such as your login details, Aina Wellness will let you have access to the information we keep about you and give you the opportunity to have that information corrected if it is found to be incorrect. Further, if Aina Wellness is not able to release details of personal information to you, then we will provide you with reasons for any denial of access or correction.
- Anonymity
You can access our web site home page and browse the public area of the Aina Wellness website without disclosing personal information. Aina Wellness will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our website services.
- Transfer of Data
Aina Wellness will take reasonable steps to ensure that if any information you give us about you will remain subject to the protection given by our Privacy Statement or another statute or binding scheme which is substantially similar to this Privacy Statement.
- Sensitive Information
Aina Wellness will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.
- Client and Visitor Choice
By registering with Aina Wellness, you have chosen to receive promotional or marketing information from our website or organisation and/or affiliates and alliances. At any time, you can opt out from receiving such information by sending a request to opt out using any of the methods detailed in the contact information (section 12).
- Coverage and Complaints
Our Privacy Statement covers Aina Wellness and the Aina Wellness website. If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us using any of the methods detailed in the contact information (section 12).
- Contact Information
Email: contact@ainawellness.com